OnDemandIQ Policies & Terms

Privacy Policy
Health & Safety
Environmental
Information Security
1. General 
 
This Privacy Policy sets out the policies and practices of OnDemandIQ ("ODIQ") regarding the collection, use, sharing, and protection of your personal information. ODIQ may update or change this policy from time to time, and such changes will be posted on ODIQ’s website. 
 
2. Collection of Your Personal Information
  
ODIQ collects personal information to carry on its business, including sales, provision, registration, and advertising of its products, events, and services. Personal information may be collected when you: 
  • purchase a product from ODIQ;
  • subscribe or register for ODIQ services; 
  • inquire about products, events, or services;
  • contact ODIQ via phone, email, or in person; 
  • use ODIQ’s products or services; 
  • attend ODIQ events; 
  • take part in market research or surveys; 
  • use ODIQ online portals. 
3. Types of Personal Data Collected 
 
To support its business operations, ODIQ collects information including but not limited to: 
 
  • your name; 
  • email address(es); 
  • contact number(s); 
  • company name, industry, telephone numbers, and addresses; 
  • correspondence you send to ODIQ and records of your communications. 
In addition, ODIQ may automatically collect communication data such as telephone numbers, email addresses, dates, durations, times, and costs of communications for services provided by ODIQ and its affiliates, partners, or industry associations.
 
4. Use of Your Personal Information 
ODIQ may use and analyze your personal data for purposes including but not limited to:
  • daily operation of services provided to customers; 
  • processing orders and providing information about purchased products, events, and services;
  • keeping you informed about ODIQ’s latest offerings; 
  • marketing ODIQ’s products, events, and services, as well as those offered by affiliates, partners, clients, and industry associations; 
  • assisting you with enquiries; 
  • billing for products, events, or services; 
  • contacting you when necessary. 
5. Withdrawing Your Consent 
 
Your consent for the collection, use, and disclosure of your personal data remains valid until withdrawn in writing. You may withdraw consent by submitting a written request or emailing our Data Protection Officer. 
 
ODIQ will process your request within a reasonable time, typically within ten (10) business days, and inform you of any consequences of withdrawing consent. 
Depending on your request, ODIQ may not be able to continue providing goods or services and will notify you accordingly.
Withdrawal of consent does not affect ODIQ’s right to collect, use, or disclose personal data without consent where permitted by law. 
 
6. Access to and Correction of Personal Data 
 
You may request access to or correction of your personal data by submitting a written or email request to our Data Protection Officer.
 
A reasonable fee may apply for access requests, which will be communicated before processing.
 
ODIQ aims to respond to access requests as soon as reasonably possible, generally within 30 days. If unable to comply, we will inform you of the reasons and expected timeframe.
 
Correction requests will also be addressed promptly, generally within 10 days. ODIQ will inform you if the correction cannot be made and the reasons why.
 
  • Access and correction requests will not be approved in specific cases including but not limited to:
  • opinion data kept solely for evaluation;
  • examination scripts or results before release;
  • data related to beneficiaries of private trusts or arbitration proceedings;
  • documents related to ongoing prosecutions;
  • personal data subject to legal privilege;
  • confidential commercial information;
  • data collected without consent under legal exemptions;
  • repetitive, unreasonable, or frivolous requests;
  • data that could threaten safety or reveal another individual’s data.
7. Retention of Personal Data
 
ODIQ retains personal data only as long as necessary for business purposes or to meet statutory or contractual obligations, including for investigation, detection, and prosecution of crimes. Personal data will be securely destroyed when no longer required.
 
8. Disclosure and Sharing of Personal Data
ODIQ keeps your personal data confidential but may disclose it to:
  • ODIQ subsidiary websites;
  • contractors, agents, or suppliers involved in delivering products and services;
  • third-party service providers supporting business operations (e.g., administrative, telecommunications, payment services);
  • law enforcement, government, regulatory bodies, or courts as required by law;
  • any other parties as required by law or regulatory guidelines.
9. Security of Personal Data
 
ODIQ implements adequate security measures to protect your personal information from unauthorized access, accidental loss, or destruction.
 
10. Privacy Policy Publication
 
This Privacy Policy may be updated periodically. Any changes will be posted on the ODIQ website at https://ondemandiq.com/ODIQ_Privacy_Policy.pdf. The most current version posted on the website supersedes any previous versions.
 
11. Data Protection Officer Contact
 
For enquiries, feedback, or requests related to personal data protection, please contact:
Attention: Anthony Dobson / Data Protection Officer
Email: info@ondemandiq.com
Please include the content of your query, feedback, or request.